Shop online with peace of mind
Fridge Filter Shop supports TrustedShops commitment to safe shopping online. We have been awarded the European Trustmark and commit to the TrustedShops code of conduct for internet retailers, designed to protect the consumer.
Shoppers can buy with confidence from retailers approved by TrustedShops because they:
- - Produce safe and secure payment options
- - Offer reliable buyer protection and delivery
- - Commit to high standards of customer service
Learn more about the added protection of using a TrustedShops approved website here.
Top ten tips for online shoppers
- - All of your usual shopping rights apply online: see https://www.adviceguide.org.uk/
- - Know who you're dealing with: get the seller's phone number and postal address
- - Be aware of terms and conditions: check payment and delivery details
- - Keep records of what you order
- - EU law protects you against fraudulent use of your payment card in EU transactions: credit cards give you extra protection
- - Only give your payment card details over a secure connection, and never by email: never disclose your PIN to anyone, and NEVER send it over the Internet
- - You usually have at least 7 days to cancel an order and request a refund from an EU retailer
- - Check your payment card statement carefully: you have at least 90 days to report a suspect transaction
- - When you buy goods online from outside the EU: you are an importer and may be liable to pay any Customs Duty and VAT; err on the side of caution as it may be difficult to seek redress if problems arise
- - If you have a problem, contact the seller. Then, if you need to, contact the payment card company, local Trading Standards Office and any 'trustmark' organisation the seller is registered with
How do you secure my payments?
We employ state-of-the-art data encryption to ensure safe and secure transactions on our site.
Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You'll know when you enter this area because your browser will display a padlock image (usually in the address bar). You’ll also notice in the address bar that http:// is replaced by https:// (the 's' stands for 'Secure').
Your Internet browser provides visual indications that you are inside a secure site and that all data transferred is securely encrypted.
What is SSL?
Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. This system is used by literally millions of websites worldwide to secure Internet transactions between the server and the customer.
In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate.
How do I know you are a legitimate organisation?
Our SSL certificates are provided by leading certificate authority, Sagepay. Sagepay are Web Trust compliant, meaning that their business practices and processes have been rigorously audited to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (KPMG).
Sagepay only provide High Assurance Certificates. Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organisation with articles of incorporation.
To qualify to receive our SSL Certificate from Sagepay we had to validate ourselves in order to satisfy them that we are a legitimate business. We had to prove not only that we own this web site domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online.
Our High Assurance SSL Certificates confirm two essential factors:
- That you have a secure SSL (encrypted) link with this website
- That this website is a valid and legitimate organisation or an accountable legal entity
What information do you collect?
When you place an order we collect your name, email address, delivery address, phone number, and credit card information. However, we do not store your credit card number anywhere on our system. We may record which products you are interested in and which products you purchase. We may also monitor use of the site by customers to enable us to improve the service we provide.
The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts - making it difficult for anyone other than the genuine cardholder to know it.
Some card issuers refer to this number as the 'Card Security Code' others as the 'personal security code' and others as 'Card Verification Value'.
Some cards, many UK-issued cards for example, have a three-digit number printed at the top of the signature strip on the reverse of the card.
DataCash Card Services, in conjunction with your card-issuer, ask for security code and address information in order to protect cardholders against misuse of their card.